Managing fleet claims can be a headache.  One organization was having trouble getting everyone on the same page when a vehicle accident occurred.  The accident had to be reported to the fleet manager who recorded the incident with the insurance carrier.  But when the vehicle was taken to the maintenance department, they were unable to make the repairs until they received an approval ticket from the finance department. The finance department wouldn’t approve the repair until they had a report from risk management on insurance coverage.  There were often long delays before everyone involved with the accident was able to take action because paper forms were required at each level of the bureaucracy.

Using modern technology, a web portal was set up to report the accident. Now, when the accident is reported, a control number is immediately generated and workflow is set up to inform everyone involved (Risk Management/Insurance, Finance, Maintenance, Personnel and Fleet Safety) and task are assigned and managed.   Now when an accident is reported, everyone is able to go into action immediately and the accident (including repairs) is resolved in one third of the time. The key to this process is a set of workflows that manage all of the subprocesses in the correct order and in a timely fashion – all around one shared control number. 

This technology is available today and is in use by your fellow fleet managers.