The acquisition of a Risk Management Information System (RMIS) is a project that presents serious long-term implications for your organization.  Here are some of the risks, along with proven ways to improve your satisfaction with your new RMIS, regardless of which vendor you select:

THE RISK
Poor system performance resulting in lack of adoption and loss of efficiency

MITIGATION
Come to agreement upfront on a Service Level Agreement for acceptable up times, system response times and planned maintenance and unplanned maintenance.  Find out what the vendor can agree to and hold them accountable with money back guarantees.  In today’s world, you should expect sub-second response time (excluding your own internet delays) and at least 99.7 or better uptime excluding scheduled maintenance.  I recommend SLAs around uptime, service/support response and system response with financial penalties for failure to perform.