Here is a link to a blog I wrote for Riskonnect.  It is an interesting take on Return on Investment.  Sometimes we measure the ROI on how it affects the core processes.  But how often do we measure the downstream efficiency and customer satisfaction of the “field operators” on our organization.  This is a story of the joy of changing the lives of those “out there!”

https://riskonnect.com/about-us/company/blog/joy-changing-lives-through-technology/