Imagine Series – Collecting values from the field is like herding cats!

cat_edsIs your annual property renewal a fire drill of e-mails, spreadsheets, cutting ‘n’ pasting, and phone calls as you attempt to collect various exposures and values from the field. I’ve seen this process take as much as six weeks in some cases. How about this for a better solution?  Imagine a trigger date added to your policy record in the RMIS.  Let’s say that at 90 days before the renewal, a workflow fires off that loops through all of the properties, creates a dynamic web site for each property manager (one website for each manager even if the manager has multiple properties).  The website contains a column of last years values, provides fields for this year’s values, allows for values cloning or cloning with inflation and contains reasonability checks that force comments on large increases.  As each dynamic website is created, an e-mail is sent to the property manager with a link to his or her website with instructions on what to do.  Of course, the e-mail can be forwarded to others if appropriate. Oh, and another workflow is triggered that watches each property manager for timeliness and thoroughness and sends reminders and escalations if things are not progressing well.  I’ve actually seen a six-week process become a six-day process.  Welcome to Risk Management technology, as it ought to work.  This capability exists and is in use by your peers.

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