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Category Archives: Imagine Series
Imagine Series – Organized Claim Best Practices Audits
“Claim Best Practices” audits work fine in Excel spreadsheets. But what do you do with them from an analytical standpoint. And what about the actual capturing of the data? How easy is it to generate a random sample of claim, … Continue reading
Imagine Series – Risk Management makes it easy for its network to collaborate.
If you ever sat down and mapped out communication between Risk Management and “other parties” you would probably be shocked at the extensiveness of the network. Besides the usual suspects like claimants, carriers, brokers, adjusters, and attorneys, what about the … Continue reading
Imagine Series – Very cool customer service!
This scenario is specific to an industry, but use your imagination to apply it to your own business. A restaurant chain directs their customers to a web site to report an unsatisfactory dining experience. The customer can use their smart … Continue reading
Imagine Series – Goin’ Mo-bile
Imagine, if you will, how wonderful it would be if you could provide your field personnel with a mobile app that allows local safety professionals to perform audits on their smart phone or tablet in reaction to a regularly scheduled request from … Continue reading
Imagine Series – There is damage in the fleet. The vehicle isn’t the only thing messed up.
Managing fleet claims can be a headache. One organization was having trouble getting everyone on the same page when a vehicle accident occurred. The accident had to be reported to the fleet manager who recorded the incident with the insurance … Continue reading
Imagine Series – Lawyers love T&E. Risk Managers don’t.
Have your ever been frustrated trying to keep legal expenses under control? You have defense firms all over the place and some of them seem to rack up T&E billings with impunity. What do you do? Well, how about … Continue reading
Imagine Series – Customer Liability disguised as Customer Service
Imagine that your department is tasked with handling customer liability claims. You would like to make this a “customer service” experience but your manual processes make it difficult to keep the customer in the loop at all times. You just … Continue reading
Imagine Series – The Chevy No Go… bottom up strategic risk
Let’s talk strategic risk for a few minutes. Organizations of all sizes and types face daily risks that fall outside of the “insurable” risk space. The news is chock full of stories about rogue traders, failed mergers, currency conversion implosions … Continue reading
Imagine Series – Collecting values from the field is like herding cats!
Is your annual property renewal a fire drill of e-mails, spreadsheets, cutting ‘n’ pasting, and phone calls as you attempt to collect various exposures and values from the field. I’ve seen this process take as much as six weeks in … Continue reading
Imagine Series – Crusty the Claims Adjuster
Here’s the scenario… you’re the Risk Manager for an organization that has a passel of Workers’ Compensation claims. But not to worry! You’ve got Eunice – a mean and crusty 30 year claim manager that recognizes every trick in the book … Continue reading
Run Away From Old Technology!